We help hotels and hospitality brands respond to every guest review, email and message in their real voice — saving 5+ hours a week.
A mid-size hotel in peak season receives 30+ reviews, emails and messages a week across TripAdvisor, Google, Booking.com, and other channels — in various languages. Every one of them needs a personal, on-brand response — in the guest's language, referencing their specific stay.
That work quietly consumes 5–10 hours of management time every week. It's usually done at 11pm, after a 14-hour shift. Responses get shorter. Reputation suffers. The team burns out.
Your inbox of TripAdvisor, Google and Booking reviews, emails and messages, answered in your voice — before your first coffee.
A cohesive visual identity paired with a steady stream of social, search and newsletter content — fully managed for you.
I grew up in the hospitality industry — and I saw the same problem everywhere.
Hotel managers and their team members spending hours every week writing review responses after long shifts. Replies getting shorter, less personal, less effective. I built Guest Reply to solve that — an AI tool that learns your voice and drafts responses you would send right away to a guest.
Guest Reply was born through a real hotel operation and tested on real guests before we offered it to anyone else. We understand the pressure of peak season, the importance of reputation, and why every reply matters.
Pick the channel that suits you. I reply within a working day — usually much sooner.
Tell me a little about your property. I'll send 2 time options within a working day.
I'll be in touch within a working day with two time options.
In the meantime, feel free to reply directly to my email.